Overview
From 11th November 2008, Internode have introduced a Broadband Contract choice for customers. When signing up to switch or connect to Internode, customers can choose to pay the regular fees on a one month contract, or waive the upfront fee and enter a 24 month contract.
The choice is simple: a 24 month contract with $0 up front, or the 'normal' setup/transfer fee and a rolling 1 month commitment.
What Are My Options?
You have two options for establishing an Internode ADSL service. These two options are available for all new Extreme ADSL2+, NakedExtreme ADSL2+, Naked ADSL2+, ADSL Standard, ADSL Plus and ADSL TwoPlus services.
Internode Ultra services are only available on the free setup with 24 month contract option.
Please note that a different setup and contract term structure applies for Internode Wireless DSL services (available in some areas of regional SA).
Option 1 : Free Setup - 24 month contract.
This option offers you a $0 setup fee with a 24 month contract term.
It applies no matter which method you use to establish your Internode broadband service:
- churn (Telstra Fast Transfer) a suitable ADSL service from another ISP, to Internode ADSL Standard, ADSL Plus or ADSL TwoPlus;
- single service transfer a suitable ADSL service from another ISP, to Extreme ADSL2+;
- establish a new ADSL Standard, ADSL Plus, ADSL TwoPlus or Extreme ADSL2+ service on a suitable telephone service;
- churn (Optus Fast Transfer) a suitable service from another ISP, to Internode Naked ADSL2+ or Ultra;
- upgrade an Internode Naked ADSL2+ service to Ultra;
- convert a suitable telephone service from another provider into Internode Naked ADSL2+, NakedExtreme ADSL2+ or Ultra; or
- establish Internode Naked ADSL2+, NakedExtreme ADSL2+ or Ultra via a new service connection onto vacant copper pair.
With this option, you do not pay a setup charge for your service; but you are liable for a fixed $199 early cancellation charge if you cancel your service during the first 24 months. After that time, no cancellation charge applies.
Option 2 : $39 or $129 Setup - 1 month contract.
This option involves a $39 or $129 setup fee to establish your Internode ADSL service.
There is no long term commitment - simply the one month that you have paid in advance - and no 'early cancellation charge' ever applies. You can cancel your service at any time, and the cancellation becomes effective at the end of your current monthly billing period.
The $39 setup fee applies to:
- churn (Telstra Fast Transfer) a suitable ADSL service from another ISP, to Internode ADSL Standard, ADSL Plus or ADSL TwoPlus; or
- churn (Optus Fast Transfer) a suitable Naked ADSL service from another ISP, to Internode Naked ADSL2+.
The $129 setup fee applies to:
- single service transfer a suitable ADSL service from another ISP, to Extreme ADSL2+;
- establish a new ADSL Standard, ADSL Plus, ADSL TwoPlus or Extreme ADSL2+ service on a suitable telephone service;
- convert a suitable telephone service from another provider into Internode Naked ADSL2+ or NakedExtreme ADSL2+; or
- establish Internode Naked ADSL2+ or NakedExtreme ADSL2+ via a new service connection onto vacant copper pair.
Plan Changes
With an Internode ADSL service - regardless of whether you are on a 24 month contract or not - you are not 'locked in' to a specific plan.
In fact, you are free to change your ADSL plan as often as you like, with no change to your remaining contract term.
These plan changes include :
| Description of Plan Change | Once-off Charge |
| Change your monthly download quota (e.g. from 10 GB to 25 GB per month) |
no charge |
| Change your plan type (e.g. from a 'Home' plan to a 'SOHO' plan) |
no charge |
Speed Changes
Internode ADSL Standard customers can choose from a range of fixed speeds - or upgrade to ADSL Plus or ADSL TwoPlus for high speed services - at any time during your contract, and as often as you like. Once again this does not change your remaining contract term.
Note that all other ADSL types - Extreme ADSL2+, NakedExtreme ADSL2+, Naked ADSL2+ and Ultra - simply operate as fast as your telephone line conditions and modem/router allow!
A once off charge applies to decreasing your speed:
| Description of Speed Change | Once-off Charge |
| Increase the speed of an ADSL Standard service | no charge |
| Upgrade from ADSL Standard to ADSL Plus or ADSL TwoPlus | no charge |
| Upgrade from ADSL Plus to ADSL TwoPlus | no charge |
| Decrease the speed of an ADSL Standard service | $20 |
| Downgrade from ADSL Plus to ADSL Standard | $20 |
| Downgrade from ADSL TwoPlus to ADSL Plus or ADSL Standard | $20 |
Technology Changes
Technology changes occur when you change from one type of Internode broadband to another - for example from ADSL Standard to Extreme ADSL2+ via a Single Service Migration.
If you are on a contract, the early cancellation charge does not apply to your previous service with the following technology changes:
| Description of Technology Change | Once-off Charge With a New 24 Month Contract Term | Once-off Charge With No Change To Remaining Contract Term |
| Single Service Migration from ADSL Standard, ADSL Plus or ADSL TwoPlus to an Extreme ADSL2+ service | no charge | $49 |
| Change from ADSL Standard, ADSL Plus or ADSL TwoPlus to Naked ADSL2+ or NakedExtreme ADSL2+ |
no charge | $129 |
| Change from ADSL Standard, ADSL Plus or ADSL TwoPlus to Internode Ultra | no charge | not available |
| Change from Naked ADSL2+ to Internode Ultra | no charge | not available |
Relocations (Moving House or Office)
If you move to a new house or office location, you have a choice of contractual arrangements :
- you can choose to have this done at no charge, in which case you enter a new 24 month contract term on the service at your new premises; or
- you can choose to pay $99 for the relocation, and your remaining contract term (if any) is carried across on the service at your new premises - ie it is not restarted.
Providing the relocation is successful, no early cancellation charge will apply to your previous service.
You can even change Internode ADSL service type when you move - e.g. move from an ADSL Standard at your old place, to Extreme ADSL2+ at your new place - for no extra charge.
However, an Internode Ultra service at one premises must be relocated to an Internode Ultra service at your new premises, or else the early cancellation charge (if applicable) will apply.
Please note that the billing method involves creating a $199 early cancellation charge (if applicable) on the service at your current premises; and then crediting this amount when the service at your new premises becomes active. This is because it's physically a cancellation process and a new service activation process - ADSL services don't actually 'relocate', you simply get a new service and your email & other account details are transferred across transparently by Internode.
If Your Service Cannot Be Relocated
Note that in some circumstances it may not be possible to relocate your Internode service to your new location - for example, if you are beyond the reach of the Internode broadband network. In this situation, if you are within your 24 month contract and you cancel your current service, the 24 month early cancellation charge will apply.
General Internode ADSL Terms and Conditions
In addition to your contract arrangement, as an Internode ADSL customer you agree to be bound by :
- Internode customers : the Internode Standard Form of Agreement.
- Internode ADSL customers : the Internode ADSL Service Specifications.
- Internode Business ADSL customers : the Internode Business ADSL Service Schedule.
- Internode Naked ADSL2+ and NakedExtreme ADSL2+ customers : the Internode Naked ADSL Service Schedule.
- Internode Ultra customers : the Internode Ultra Service Schedule.
